Frequently Asked Questions
Answers to all your questions at 4qq
From opening an account and bKash deposits to bonuses and responsible gaming — the most common questions about 4qq are answered in detail here.
4qq is a safe and reliable online casino platform for players in Bangladesh. The most important and common questions our support team receives every day have been organized here into five topic-based groups. If you cannot find your question here, contact our 24/7 live chat support directly — assistance in Bengali is always available.
Account and Registration
Account and Registration
To open an account at 4qq you need an active mobile number and proof of valid age. You can sign up easily by entering your name, mobile number and password in the registration form. Please note that 4qq is only for people aged 21 and above. Only one account per device or identity is permitted.
Identity verification may be required before withdrawing from 4qq. You will need to upload a clear photo of your National ID (NID) or passport. The verification process is usually completed quickly. If you have any issues, contact us via live chat or at [email protected].
On the login page click the "Forgot password?" option and enter your registered mobile number. You will receive an OTP which you can use to set a new password. If you have trouble with the process, get help from our 24/7 live chat.
No, according to 4qq policy each person may only operate one account. If multiple accounts are created they may be closed and bonuses may be cancelled. One account is all you need for fair and responsible play.
4qq has a mobile-optimized website that works easily from any smartphone browser. The site runs smoothly on both Android and iPhone devices. You can enjoy the full gaming experience without a separate app.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to 4qq are usually instant — in most cases the amount appears in your account within a few minutes. If there is a delay for any reason, contact live chat with your transaction reference number. The minimum deposit amount is ৳100.
4qq currently supports four popular mobile payment methods in Bangladesh: bKash, Nagad, Rocket and Upay. These methods allow fast and secure transactions. The minimum deposit amount is ৳100 for each method.
Withdrawals at 4qq are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000. If identity verification is complete and bonus wagering requirements are met, withdrawal requests are approved even faster.
4qq does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own service charges — please check with them for details.
Yes, you can easily withdraw from 4qq using Nagad. When submitting a withdrawal request, make sure to enter your Nagad number correctly. Your money usually arrives in your Nagad account within 15 minutes to 2 hours.
Games and Rules
Games and Rules
You can bet on BPL and various other cricket tournaments at 4qq. Go to the cricket page, select a live or upcoming match, choose your stake and market, then confirm. A live betting option is also available which can be used while the match is in progress.
RTP (Return to Player) is the long-term statistical return rate of a slot game. For example, a 96% RTP means that on average ৳96 out of every ৳100 wagered is returned to players over time. RTP is a theoretical figure — results over a short period may differ. All games at 4qq ensure fair play.
4qq offers thousands of games from the world's leading game providers including PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming and NetEnt. Slots, live casino, fishing games, crash games and sports betting — all types of entertainment on one platform.
Yes, all live casino games at 4qq are fully optimized for mobile play. Live dealer games from Evolution Gaming and Ezugi run smoothly in a mobile browser. With a stable internet connection you can enjoy the games from anywhere.
Spribe's Aviator is available in the crash games section at 4qq. It is a multiplier-based game — a plane flies and the multiplier keeps rising; you need to cash out before the plane crashes. Cashing out at the right time gives you a chance to win. Always plan your stake carefully.
Yes, 4qq offers betting on international cricket tournaments including T20 World Cup, IPL and BPL. You can place bets on various markets including match winner, series winner, top batter and highest wicket-taker. The list of upcoming matches can be found on the cricket page.
Bonuses and Promotions
Bonuses and Promotions
A 150% welcome bonus is available on your first deposit at 4qq, up to a maximum of ৳15,000. This means if you deposit ৳10,000 you can receive up to an additional ৳15,000 as a bonus. To get the bonus, create an account and make your first deposit — the bonus is added automatically.
A wagering requirement is the number of times you must bet a bonus amount before you can withdraw it. The wagering requirement for 4qq's welcome bonus is 20x. For example, if you receive a ৳1,000 bonus you can withdraw after placing ৳20,000 in bets. It is met naturally as you continue playing.
4qq's VIP program has five levels: Bronze, Silver, Gold, Platinum and Diamond. Levels are upgraded automatically through regular play. At the Bronze level you can receive a weekly cashback of up to 0.2%, while at the Diamond level a weekly cashback of up to 1.0% is possible.
VIP members at 4qq receive cashback on their net losses each week. The cashback rate varies by VIP level — from 0.2% at Bronze up to 1.0% at Diamond. Cashback is generally credited to your account every Monday. Contact live chat for more details.
4qq occasionally offers special promotional bonus codes. When making a deposit, enter the code in the "Promo code" field on the payment screen if one is shown. Even without an active promo code, the welcome bonus is applied automatically.
Security and Responsible Gaming
Security and Responsible Gaming
4qq uses SSL encryption technology to keep all your personal and financial information secure. Our servers comply with the highest security standards. Your information is not shared with third parties — full details can be found in our privacy policy.
4qq is only for people aged 21 and above. Age is verified during account registration and before withdrawal. Keeping minors away from gaming is our responsibility and we take it very seriously.
4qq places the highest importance on responsible gaming. Our platform offers the option to set deposit limits, session limits and cooling-off periods. A self-exclusion option to temporarily or permanently restrict your account is also available. Visit our responsible gaming page for more details.
If you feel that controlling your gaming is becoming difficult, you can activate self-exclusion by contacting 4qq via live chat or by emailing [email protected]. You can suspend your account for a set period or permanently. Our team will provide full assistance throughout the process.
Yes, 4qq only offers games from certified and verified game providers. Games from all providers including PG Soft, Pragmatic Play, JILI and Spribe use RNG (Random Number Generator) technology, which keeps every result completely random and fair.
4qq's support team is available 24 hours a day, 7 days a week via live chat in Bengali. To contact us by email, write to [email protected]. Live chat generally provides the fastest response.
Live Chat Support
Get instant assistance in Bengali 24/7. Our live chat is always open.
Email Support
For detailed questions, email us:
[email protected]
Terms and Conditions
For complete information on bonuses, withdrawals and payments, read our Terms and Conditions.
Still have questions?
Contact support — we are ready to help in Bengali 24/7.