4qq Privacy Policy

Introduction and Scope

4qq ("we", "our", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. By accessing our website 4qq.cam or using our services, you ("user") are considered to have accepted the terms of this privacy policy.

The purpose of this privacy policy is to clearly inform you about what personal information we collect, why we collect it, how it is used and stored, and what your rights are. 4qq is committed to ensuring the highest level of security for your information at all times.

This policy applies to the 4qq.cam website and all related services, applications, and digital assets. If you disagree with any part of this policy, please do not use our platform.

What Information We Collect

When registering with 4qq and using our services, we may collect various types of information. This information falls into two main categories — (a) what you voluntarily provide, and (b) what our systems collect automatically.

a) Information You Provide Directly

• Full name (in Bengali or English)
• Date of birth (for age verification — you must be at least 21 years old)
• Mobile phone number
• Email address
• Payment account details (such as bKash, Nagad, Rocket, or Upay number)
• National ID card or other government-issued document details for identity verification
• Messages sent to our support team via live chat or email

b) Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Site browsing history and page visit patterns
• Login time, session duration, and activity logs
• Information collected via cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, and gaming records

Purpose of Data Use

4qq uses your personal information only for lawful and specific purposes. We never collect unnecessary information, and collected information is not used beyond its stated purpose.

3.1 Account Management

Your information is used to process registration, verify login, and ensure account security. It is also required for age verification (confirming 21+) and identity verification.

3.2 Financial Transaction Processing

Your payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. It is our responsibility to ensure transaction security for minimum deposits of ৳100 and minimum withdrawals of ৳1,000.

3.3 Customer Support

Your contact information and chat history are used to resolve your issues through our 24/7 Bengali live chat service and email.

3.4 Fraud Prevention and Security

We analyze automatically collected data to prevent unauthorized access, account hacking, money laundering, and other fraudulent activities. Ensuring SSL encryption and fair play is our priority.

3.5 Service Improvement

Data is used to analyze user experience and improve our platform, plan new games and promotions, and quickly identify technical issues.

3.6 Communication and Promotions

With your consent, we may send you information about bonus offers, tournaments, and special promotions. You can opt out of these communications at any time.

Sharing Information with Third Parties

4qq does not sell or rent your personal information. However, information may be disclosed in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These organizations are governed by their own privacy policies.

4.2 Technology and Service Partners

Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) and technology service providers may receive the minimum information necessary to operate their services. They may not use the information received for any other purpose.

4.3 Legal Obligations

If required to comply with Bangladesh law, regulatory authorities, or court orders, we may be legally obligated to disclose information. In such cases, we will try to notify you in advance where possible.

4.4 Fraud Prevention Agencies

If money laundering, fraud, or other illegal activities are suspected, necessary information may be shared with relevant authorities and security agencies.

Cookies and Tracking Technologies

4qq.cam uses various types of cookies and similar technologies that help improve your browsing experience and maintain service quality.

5.1 Essential Cookies

These cookies are essential for the platform's basic functionality — maintaining login sessions, security verification, and saving form data. Disabling them will prevent the site from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferences such as language settings and display preferences, so you do not have to set them up again each time you log in.

5.3 Analytical Cookies

Anonymous statistics are collected to understand how users interact with the site. This data helps improve our services and is not personally identifiable.

You can control cookies at any time by changing your browser settings. However, please note that disabling certain cookies may limit the platform's functionality.

Data Security Measures

4qq applies industry-standard technologies and processes to ensure the security of your information.

• All data transfers are secured through SSL/TLS encryption
• Payment information is encrypted and stored to the highest security standards
• Two-factor authentication is available for your account
• Automatic alert system for suspicious activity
• Restricted staff access to data — on a need-to-know basis only
• Regular security audits and vulnerability testing
• Additional encryption layers at the server and database level

However, no data transmission over the internet is completely risk-free. We strive to ensure the highest level of protection, but in the event of any unexpected security breach, we will act promptly and notify affected users.

Data Retention Period

4qq retains your information for as long as necessary to fulfill its stated purpose. The retention period depends on the type of information and legal obligations.

7.1 Active Account Data

All account information and transaction records are retained while your account remains active. This is essential for providing the service.

7.2 Closed Account Data

Even after an account is closed or deactivated, financial and identity verification information is retained for a specified period in accordance with legal obligations.

7.3 Legal Dispute Data

During any legal dispute or investigation, relevant information is retained until that process is complete.

After the specified period, your information is securely deleted or irreversibly anonymized.

Your Data Rights

4qq believes you should have full control over your own personal information. To that end, we provide you with the following rights:

8.1 Right to Access

You can request a copy of your personal information held by 4qq at any time. We will provide it within 30 business days of receiving your request.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you can request a correction through our support team. Information will be updated after identity verification.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. Action will be taken as soon as possible after your request is received.

8.5 Right to Close Your Account

You may request to close your 4qq account at any time. Please ensure all outstanding balances are withdrawn before closing your account.

To exercise any of the above rights, contact our support team via live chat or email.

Protection of Minors

4qq is an adult gaming platform intended only for individuals aged 21 or older. We do not knowingly collect any personal information from individuals under the age of 21.

Age verification is mandatory at registration. If we discover that a minor is using our platform, their account will be closed immediately and all collected information will be securely deleted.

If you believe a minor is using our platform, please notify our support team immediately.

Policy Changes and Updates

4qq may update this privacy policy from time to time. Changes may be made due to service updates, legal obligations, or technological improvements.

For significant changes, we will notify you by email or via a notification when you access the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

The date of the most recent update will always be displayed at the top of this page. We recommend that you review this policy regularly.